Hi Judy,
Thank you for your feedback.
Our pigment pastes are highly concentrated, which is what gives them their strong, vibrant colour. Because of this high pigment load, some settling and compaction can occur during storage and transit, particularly with pearl and luster pigments.
We have checked the same batches of Pearl White, Blue Diamond and Midnight Blue currently on our shelves, and all three returned to a smooth, even consistency after being stirred thoroughly.
For best results, we recommend using a flat paddle pod mixing stick, stirring slowly through the softer paste at the top and gradually working your way down, gently loosening the settled pigment from the sides and bottom. Cold conditions during transit can also make the paste feel firmer, so allowing the jar to warm to room temperature before stirring can help.
We have contacted you directly with further guidance.
Kind Regards,
The Just Resin Team